Hp Printer Paper Jam

The steps in this video apply to both real and false paper jams. View larger Read more Household, RV, Boats, Vehicles, and many other uses …. 4 error, this article offers a top. or are you using the brother print monitor to diagnose the fault? 8th July 2013, 02:42 PM #4. Sometimes there is paper stuck at printer or printer saying the paper is jam and many more issues like that. I have both a MacBook and a relatively new HP Envy PC. If the paper is jammed, remove it following the procedure appropriate for each case. to fix all these issues with the printer follow this guide and see if this works for you. Press the button next to Menus. With the printer turned on , disconnect the power cord from the printer. A malfunctioning roller or parts in the paper feed mechanism can make a printer think it has a paper jam. It really does piss me off quite a bit when people ask me how to fix a printer jam or something like that. Paper jams are typically caused by bald rollers. The P4515 gives 60 pages per minute. Learn how to fix a paper jam on your HP printer. Printer Repair Shelby Twp Michigan 586-819-9997 printer paper jam fix by hp technician mi. 6: Look underneath the toner cartridge and lift up the trap door with the green handle and check for obstructions in the paper path. The standard paper size for printer paper in the United States is 8. When paper jammed occur, the printer will be reported to you by control panel or status window on the computer. I have a HP4600 and getting Paper Tray Jams, when running multi-page documents. 20 paper jam on startup. Brother printers, like all printers, need regular maintenance to operate properly. Paper jams can be real or false. Close the front access door. Make sure to pull on any stuck paper very slowly to remove it without tearing. Remove the rest of the paper from the paper tray. We have instructions for 90% of the kits and will be emailed to you. HP LASER 4300 13. 4 error, this article offers a top. As referred to by the Win32 API, a "printer" is comprised of the printer driver, the print queue, and the input/output path to the physical printer. With HP Printer Assistant and our assistance, you will have the option to deal with all HP Printer issues at one spot. The dot matrix printer remains as a steady and reliable piece of equipment to this day. Kensington OfficeAssist Shredder M100S Anti-Jam Cross Cut - Non-continuous Shredder - Cross Cut - 10 Per Pass - for shredding Paper, Paper Clip, Staples - 0. How to Clear a Paper Jam on an HP Inkjet Printer - Steps Check the paper tray. Troubleshooting Paper Jam Errors for the HP OfficeJet and OfficeJet Pro 6960 and 6970 series How were you loading paper when the jam occurred? Were you loading paper in the main input tray or in the automatic document feeder?. Open the toner cartridge cover. Drive gear to paper feed roller shaft design flaw is a cause of frequent paper jams. Check internet connection. After pressing the ‘ok’ button, one blank page ist transported through the printer in slow motion, then one page gets printed ok. Most times, the printer will stop during the printing cycle when a jam occurs, and a flashing light or message on your computer screen will alert you to the problem. The paper gets pulled from the paper tray, then gets halfway done with printing until it stops right behind the toner cartridge, in which case I have to open the printer, take out the toner cartridge then pull out the paper. or are you using the brother print monitor to diagnose the fault? 8th July 2013, 02:42 PM #4. Some of the reasons are unknown to us and they need …. This printer is connected directly to our router via Ethernet. something might be jammed. Replaces HP M125nw Laser Printer. actually no paper stuck. Step 2: Clear a jam from the inside of the printer. HP CLJ-mfp-cm1312 is laser printer, easy to use, hight speed, less noise. Paper Drive Rollers tend to get worn and dry over time which will increase paper feed issues over time. A malfunctioning roller or parts in the paper feed mechanism can make a printer think it has a paper jam. Have looked for answers all through HP support and have only found that HP doesn't do anything about fixing this problem. Save on our amazing HP® ENVY 4522 All-in-One Printer Ink Cartridges with Free Shipping when you buy now online. Why does my printer keep saying paper jam but non seen? I have done everything possible( cleaned the rollers, reset the printer, checked to ensure that there isn't any objects stuck in it) but it just keeps saying " clear paper jam" every time I try to print something. com/supportvideos or http://youtube. A paper jam kit or known as an HP roller replacement kit is usually done by the printer owner with known as customer self repair. This leads to more frequent paper jams, and when removing jams, users are inadvertently tearing the paper, leaving these fragments inside. The following is paper jam errors, the location of paper jammed of this printer. Share Fixing a Paper Jam - Officejet 7610 All-in-One Printer on Facebook ; Share Fixing a Paper Jam - Officejet 7610 All-in-One Printer on Twitter ; Share Fixing a Paper Jam - Officejet 7610 All-in-One Printer on LinkedIn ; Email Fixing a Paper Jam - Officejet 7610 All-in-One Printer to a friend. JAM Paper #10 Plastic Expansion Envelope with VELCRO Brand Closure - 5 1/4" x 1" x 10" - Assorted Colors - 6/Pack JAM Paper #10 Plastic Expansion Envelope with VELCRO Brand Closure - 5 1/4" x 1" x 10" - Assorted Colors - 6/Pack. Perform search. Learn how to fix and prevent paper jams in your HP printer. toshiba estudio 355 paper jam in exit If this is your first visit, be sure to check out the FAQ by clicking the link above. • Use Original HP 62 ink cartridges to print up to 2x the pages as refilled cartridges. Clear a paper jam from the rear of the printer. I've turned everything off and rebooted but to no avail. The HL-2220 is a compact monochrome laser printer. The standard size in Europe and elsewhere broad is A4 paper, at 297 millimeters by 210 millimeters. Now, try printing again. When printing on paper that is even slightly moist from humidity, ink can become smudged on the paper, colors can run together, and text or images can be distorted. 10 PAPER JAM 13. I had a paper jam and cleaned it out. 5 PAPER JAM OR 13. Skip to collection list Skip to video grid. See the clear jams section in the service manual. OS X: Mac computers are supported with this printer. Please help. While looking inside just to the right of center manually feed a piece of paper like the printer does automatically. HP 4350 paper jams are in the past now Join | Login | Cart I have been getting problems with paper jams with these printers(I have four)and clear the jams and. Even used a fine vacuum cleaner to dust wipe the printer. If the jam occurs from only one source clean, invert or replace the feed rollers. It really does piss me off quite a bit when people ask me how to fix a printer jam or something like that. Printer not scan. The steps in this video apply to both real and false paper jams. The paper did not exit. If blank pages are printed with the internal fonts list, there are two settings on this printer you can check: Separator Sheets and Blank Pages. It's suffering paper jams. Download HP Easy Start either from the printer installation CD or from 123. Turn off the printer, and then disconnect the power cord. Friends gave me their old printer and it suffers from frequent paper jams. 20 paper jam on startup. Stonewall Kitchen Jam, Black Cherry, 12 Ounce. The printer will print fine with one page at a time manual feed. Now we cannot use the scan or fax function either. PC: windows 10 (64). The product is. Although it appears that the paper jam has been cleared, the printer thinks there is a jam. bond paper, cards, envelopes, glossy paper, labels, plain paper, photo paper, recycled paper, transparencies Max Printing Speed. Troubleshooting Paper Jam Errors for the HP Officejet Pro 8610, 8620, 8630, 8640, 8660. Many printers/scanners use a photo-eye in order to determine if there is any paper stuck in the unit. when i use it to print documents using the computer, it always shows up as a paper jam. When printing on paper that is even slightly moist from humidity, ink can become smudged on the paper, colors can run together, and text or images can be distorted. The dot matrix printer remains as a steady and reliable piece of equipment to this day. I've thoroughly cleaned all feed rollers. com/supportvideos or http://youtube. Mine does this all the time and I always have to restart my computer (assuming your computer is connected to the printer). Or get you by until a replacement roller can be installed on the printer. (Note: it has a brand new fuser. We have instructions for 90% of the kits and will be emailed to you. The solenoid part number is the same as the 4250 series. Brother printers, like all printers, need regular maintenance to operate properly. Reconnect the power cord and press the Power button to turn on the product. Coaxing an output device back into service takes deliberate, methodical intervention that can be difficult to apply when every moment it. A paper jam kit or known as an HP roller replacement kit is usually done by the printer owner with known as customer self repair. Just looked at a printer with probably same problem. Unplug the power cord from the power source. Now we cannot use the scan or fax function either. Hi, My HP1320 printer seems to be having paper jams right in the middle of printing. Download HP Easy Start either from the printer installation CD or from 123. This has to be carefully observed as paper jams will always lead to the printing process coming to a halt. The feed rollers drop down on the paper but will not turn when it touches the paper. I did everything that HP proposes about a dozen times, even removed the printheads and searched inside their compartment. It includes up to 2 years of ink in the box1. The videos do not explain how to bypass broken parts that may be causing a jam, but they do explain (and show) the best way to resolve a paper jam. Here’s another notorious HP printer problem most of us probably encountered several times already. It is available in glossy finish in several sizes, including A4, 8. If the printer is telling you that there is a paper jam, it is a hardware issue and you should look for the answer in the HP troubleshooting webpage for your printer. So here are the issues 1. The steps in this video apply to both real and false paper jams. Skip to collection list Skip to video grid. 01 PAPER JAM. Recommended action Clear the jam. Printers > LaserJet > hp laserjet pro MFP m127fw adf indicates paper jam when ther. Frustrated With Envelope Paper Jams!! By ragnar35 · 11 years ago I own two HP all-in-one printers (5610 and 6000 series), and have significant problems printing #10 and 6" x 9" envelopes for our. In this case, confirm that no piece of paper remains inside the machine. If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer. Clear jammed paper from the rear of the printer. HP LASER 4300 13. If the jammed paper cannot be removed from the rear access door, carefully remove it from the front of the printer. Check internet connection. The paper gets pulled from the paper tray, then gets halfway done with printing until it stops right behind the toner cartridge, in which case I have to open the printer, take out the toner cartridge then pull out the paper. If not, repeat the process in Step 3 to make sure you remove all of the dirt. I'm the owner of HP Photosmart C6380 All-in-One. The paper seldom feeds, mostly jams. I'm guessing I'm going to have to remove somethin [SOLVED] Bad Paper Jam - HP Color LaserJet MFP M477fdn - Spiceworks. The product is. Check the print carriage to make sure it is working properly. Now here is the fun part. PC: windows 10 (64). Follow the steps provided to download the printer software. HP printer paper jam troubleshooting and repair - Duration: 4:08. HP LASER 4300 13. Remove the rest of the paper from the paper tray. After spending several days trying to clear the phantom jam, we ended. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" Need help finding your product name or product number?. How to Fix Paper Jam Problems. 20% off your qualifying regularly priced purchase, including seating Online only. Troubleshooting Paper Jam Errors for the HP Photosmart 6520 series With the printer turned on, disconnect the power cord from the rear of the printer. Next, open up the main cover and remove any loose paper that's inside. Learn how to clear paper jams on HP PageWide Pro and Enterprise printers. Download HP Easy Start either from the printer installation CD or from 123. Share Fixing a Paper Jam - HP Officejet Pro 8600 e-All-in-One Printer (N911a) on Twitter ; Share Fixing a Paper Jam - HP Officejet Pro 8600 e-All-in-One Printer (N911a) on LinkedIn ; Email Fixing a Paper Jam - HP Officejet Pro 8600 e-All-in-One Printer (N911a) to a friend. Occasionally it will push a sheet through, usually when I just hit OK to clear jam and the engine cycles, but not enough to use the printer at all. I have managed to install the software and it is connected by usb cable to my Windows laptop. 6 PAPER JAM 13. I'm the owner of HP Photosmart C6380 All-in-One. actually no paper stuck. open the paper tray and the door for the toner, close and it will print again. Make sure to pull on any stuck paper very slowly to remove it without tearing. Product Description. It looked like it but when I looked at the printer properties on my laptop screen the status still said Paper Jam!! It is as if the computer and printer are not talking to each other or there is some sort of software glitch. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn how to fix a paper jam on your HP printer. I have used HP Solutions Center, but nothing it suggests has made any difference. When delivering a training module on any of the above printers, we introduce this procedure,. Reset the printer, which might clear a false paper jam error, and then try to print again. No paper or paper jam. Clean the rollers inside the printer, and then try to print again. If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. When printing on paper that is even slightly moist from humidity, ink can become smudged on the paper, colors can run together, and text or images can be distorted. actually no paper stuck. Solution 4: Clean the. I have managed to install the software and it is connected by usb cable to my Windows laptop. Skip to collection list Skip to video grid. How to remove paper jam, hp officejet pro 6968, hp Pavilion 17 Notebook PC, Iti is a one page paper jam. On a single users HP Color LaserJet MFP M477fdn, he has gotten a jam that I can't seem to clear or find a way to get to it. 💡 Troubleshooting. Printer Repair Shelby Twp Michigan 586-819-9997 printer paper jam fix by hp technician mi - Duration: 4:56. Why does my printer keep saying paper jam but non seen? I have done everything possible( cleaned the rollers, reset the printer, checked to ensure that there isn't any objects stuck in it) but it just keeps saying " clear paper jam" every time I try to print something. Press the button next to Menus. It wouldn't. How to Clear Paper Jams Inside Your HP Color LaserJet 2600n Printer. Every Paper has been removed and we thoroughly triple checked it with a LED-lamp. Paper jam problem with HP Photosmart C4480 all in one. PC: windows 10 (64). Replace the paper path cover until it clicks into place. This file contains everything you need to use your Epson XP-600 wirelessly or with a wired connection. #Step 8 - After performing the semi-full reset, it will reset the printer's settings to default and clear the paper-jam state. For other helpful videos go to http://hp. the rollers and cause paper jams. Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. The printer might report a paper jam even when there is no jammed paper. Clearing Paper Jams from Tray 2 or Optional Tray 2. Still shows paper jam although this has been cleared This thread is locked. Use a flashlight to thoroughly check the paper path for any torn pieces of paper that might remain inside the printer, and then remove any jammed paper that might remain inside the cleanout area. When you indicate a media type, the intake rollers adjust to accommodate the paper, reducing paper jams and increasing print quality. Although I cleaned it out thoroughly, the printer still refused to acknowledge that the jam was cleared. How to Clear a Paper Jam on an Epson Inkjet Printer How to Clear a Paper Jam on an All-in-One Printer Instructions 1 Turn the printer off and on to see if it can automatically clear some or all of the jam. I have used HP Solutions Center, but nothing it suggests has made any difference. The printer might report a paper jam even when there is no jammed paper. Or get you by until a replacement roller can be installed on the printer. HP LJ 4250 "13. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time. Solution 4: Clean the. The solenoid part number is the same as the 4250 series. • Use Original HP 62 ink cartridges to print up to 2x the pages as refilled cartridges. I've tried turning it off, I've tried pressing cancel, but it's stuck in "jam mode". Many printers/scanners use a photo-eye in order to determine if there is any paper stuck in the unit. Paper jams are typically caused by bald rollers. Remove the toner cartridge out of printer. A paper jam may be caused by paper which is too heavy or too light for the printer, or by damp paper, however many paper jams happen for no apparent reason when using the correct paper. This first video is for the HP PSC 1210. Search and Browse Videos Enter terms to search videos. I have both a MacBook and a relatively new HP Envy PC. 4 cm) printer/copier paper will likely avoid the messy headache of jams. The following steps apply to both real and false paper jams. How to remove paper jam, hp officejet pro 6968, hp Pavilion 17 Notebook PC, Iti is a one page paper jam. Press the Power button to turn the printer on. From the ubiquitous paper jam to the vexing 50. OfficeJet Pro 8600 Plus - photo paper won't feed. This makes the printer think that it has encountered a hard failure. However, the message on my PC still shows Paper Jam and won't allow printing. Clearing Paper Jams from Tray 2 or Optional Tray 2. it appears to be working fine and just needs ink. Troubleshooting Paper Jam Errors for the HP OfficeJet and OfficeJet Pro 6960 and 6970 series How were you loading paper when the jam occurred? Were you loading paper in the main input tray or in the automatic document feeder?. Learn how to clear a paper jam error on HP ENVY 7640, Officejet 5740, and Officejet 8040 e-All-in-One printer series. How to fix a HP Printer, not printing black ink and missing colours 5510 5515 5520 5524 3070A 364 Fixing a Paper Jam - HP Photosmart Premium e-All-in-One Printer (C310a) | HP Printers | HP. All the HP Photosmart Printers are getting older now since that line was discontinued. 3 cm) by 10 inch (25. Page 24 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Share Fixing a Paper Jam – Officejet 7610 All-in-One Printer on Facebook ; Share Fixing a Paper Jam – Officejet 7610 All-in-One Printer on Twitter ; Share Fixing a Paper Jam – Officejet 7610 All-in-One Printer on LinkedIn ; Email Fixing a Paper Jam – Officejet 7610 All-in-One Printer to a friend. The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8. The printer will print fine with one page at a time manual feed. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" Need help finding your product name or product number?. I'm sure there is no paper or anything else left in the printer. It's an all-in-one scanner, printer and copier with the paper fed from the same place the copies come out; I think perhaps the cartridge or something gets dislodged by so much being done in such a small space, and. I have a HP4600 and getting Paper Tray Jams, when running multi-page documents. Remove any remaining paper from the input tray. Now we cannot use the printer at all. As referred to by the Win32 API, a "printer" is comprised of the printer driver, the print queue, and the input/output path to the physical printer. If the jam occurs from only one source clean, invert or replace the feed rollers. Skip to collection list Skip to video grid. Test the printer to make sure it is printing correctly and. If the paper jams from all sources continue to Section 4: Test with the rear door open. The PIXMA MG7520 is the ultimate Wireless Inkjet Photo All-In-One printer delivering superb photo printing performance and incredible versatility. After a paper jam and when I made all the steps that HP proposes, I managed to pull out all the paper stuck in the computer, but the printer kept sending two messages about an improper shutdown and then about a paper jam. after some research on this model, the printer is known for have these types of jams. If you have a paper jam, the following videos will give you the HP accepted solutions for fixing a jam. added to the HP M600 series to help reduce printer noise, which has a side effect of making the paper path narrower. Furthermore, don't stres #assistant #hp. Reach inside the printer through the ink cartridge access door, then manually move the carriage. I've thoroughly cleaned all feed rollers. What I'm wondering, is the machine will claim either that it has a paper jam, or that it's out of paper, when really, the paper is all loaded in, and there's nothing wrong. The HP Envy 7855 is a good choice for home users who wants to save money on photo printing and are willing. it's a simple fix and it's due to epson's poor design. HP, RM1-3763, RM1-6454, LaserJet P3015 Tray-2 pull out paper jam, Hewlett Packard, Roller, Sep pad, withe self install instructions HP LaserJet P3010, P3015 Tray-2 Self-Repair Paper Jam Roller Kit $25. That's because the more frequent you print or occasionally print, it is highly likely that you. Still shows paper jam although this has been cleared This thread is locked. My printer had a paper jam, i got the paper out, but it won't print, and when i troubleshoot it say it has a paper jam still I have a HP officejet printer. I cleared the paper jam. Printer Repair Shelby Twp Michigan 586-819-9997 printer paper jam fix by hp technician mi. HP CLJ-mfp-cm1312 is laser printer, easy to use, hight speed, less noise. If your Samsung printer says paper jam but there is none, you can usually fix it by cleaning it. 6 PAPER JAM 13. “Out of Paper” message when it isn't out of paper [closed] reloading the paper and turning the printer off, then on again. Reading other paper jam solutions I wanted to try a hard reset by removing the inktcassettes. It recommends storing paper in conditions with relative humidity between 15 and 85 percent and says air conditioning will keep most environments within this range. Get sharp, crisp images when you use this paper with any inkjet printer. it appears to be working fine and just needs ink. a jam in the printer, clear the printer. See the clear jams section in the service manual. I see zero indication that paper is even attempting to feed, the paper jam warning comes up immediately after the printer finishes restarting even after the reset procedure. clear paper jam then press OK" its a paper feeder roller problem. Reading other paper jam solutions I wanted to try a hard reset by removing the inktcassettes. - Examples: LG534UA; For Samsung Print products, enter the M/C or Model Code found on the product label. Instead follow the steps below to clear the jam. Some types of printers can struggle to print on special paper, such as glossy sheets or heavy cardstock. You had to constantly remove the cartridge to get it to print correctly. Overuse is less common than misuse: paper clips, hair bands and even food can fall into printers and cause paper jams (and worse). However when I try to print anything else the. #Step 8 - After performing the semi-full reset, it will reset the printer's settings to default and clear the paper-jam state. 1) and according to the decsription it should funtion properly. It is jamming in the back coming out of the paper tray. I have a 2nd hand printer but it keeps saying there is a paper jam but it is all clear with no jam. There are primarily three types of resets for this officejet printer, which will be discussed below: Accessing the Secret Support Menu This printer has a hidden support menu where you can access several troubleshooting services … Continue reading "How to Reset the HP OfficeJet Pro 8600 Premium All-in-One Printer". Its speed and photo quality are both improved over the HP Envy 7640 e-All-in-One Printer. bond paper, cards, envelopes, glossy paper, labels, plain paper, photo paper, recycled paper, transparencies Max Printing Speed. windows 10 says printer out of paper, but the printer has paper and works fine with window 7 on another pc. Hi, My HP1320 printer seems to be having paper jams right in the middle of printing. I have managed to install the software and it is connected by usb cable to my Windows laptop. I've sacrificed one sheet of A4 paper and have printed the printer's self-test report and it goes out all OK. My HP psc 1310 series refuses to print. Paper jammed in my Brother printer. Open the toner cartridge cover. Press the button next to Menus. Plug the printer in and print a test page. Check the rear area of the printer for obstructions. HP CLJ-mfp-cm1312 is laser printer, easy to use, hight speed, less noise. Ive removed and replaced tray 2, opened what can be opened, see absolutely no jam. While Hewlett-Packard printers are known for their reliability, they still need a helping hand from time to time. The MG7520 prints gorgeous, borderless photos up to 8. 6 PAPER JAM 13. Learn how to fix the HP Deskjet 2050 All-in-One printer (J510a, J510c) when the attention light displays on the control panel and you see a Paper Jam error m. About a month or so ago, my Dad's HP Officejet L7580 stopped working: some paper had gotten jammed in it. Fix the jammed papers in your printer. 💡 Troubleshooting. You need to locate where that sensor is and make certain it is not still activated and. If the paper is jammed, remove it following the procedure appropriate for each case. It's been in use for years with no issues until this one. All the HP Photosmart Printers are getting older now since that line was discontinued. For application with HP Laserjet Models: p4014, p4015, and p4515. Its after about 20 seconds or so of it doing its initial routine and then it will launch into a 13. Finally, we stress-tested all of the paper-feeding parts of each printer, including not just the main paper tray, but also the bypass tray and document feeder, if the printer had them. If a solution is possiblle at a service center then it is possible that I could also perform the necessary steps to restore the printer to being operational again. Clear paper jams in the toner-cartridge area. However, you may be able to disable it somehow, by taping a little piece of paper in the right position. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. PRINTERS Your Printing perfected. The product is. To check the rest of the paper path, check for jams through the cartridge access door. Fix inkjet printer paper feed problems. 4 error, this article offers a top. 10 envelopes. Jammed papers on your printer are also the reason for HP printer keeps going offline. Are there any models you are currently looking at? HP OfficeJet 250 Mobile Printer. My HP officeJet pro 6978 is 2 months old. Produce fast, professional-quality results—get D/A1-size prints in 21 seconds, using the HP DesignJet T2530 Multifunction Printer. PC: windows 10 (64). My printer gives all the time the message "Paper jam" (In Dutch "Papierstoring - Hef papierstoring op en druk op OK"). How to replace ink cartridges. Step 2: Clear a jam from the inside of the printer. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. Clear paper jams in the toner-cartridge area. It recommends storing paper in conditions with relative humidity between 15 and 85 percent and says air conditioning will keep most environments within this range. Caution : Avoid pulling jammed paper from the front of the printer. SOLVED: Printer Printing Blank Pages If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. I have both a MacBook and a relatively new HP Envy PC. The paper did not exit.